Refund policy

Zyren Refund & Return Policy

60-Day Money-Back Guarantee (First-Time Purchases Only)

At Zyren, your satisfaction is our top priority. That's why we offer a risk-free 60-day money-back guarantee on first-time purchases.

We're so confident you'll love your results that we give you a full 2 months of consistent use to put our products to the test. If after 60 days you're not completely happy with your results, simply contact us at info@zyrenofficial.com within 60 days of delivery, and we'll refund your entire order in full — no return required in most cases.

Important Notes:

  • Applies to first-time purchases only, once per customer.
  • Shipping, handling, and optional shipping protection fees are non-refundable.
  • If you choose to exchange your product, the money-back guarantee no longer applies.
  • To help us verify your experience and prevent misuse, we may ask you to provide before-and-after photos as part of the refund process.

Cancellation Policy

  • Order Cancellation Window: You may cancel your order within 6 hours of placement. After this period, orders are processed for shipping and cannot be cancelled.
  • Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
  • Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@zyrenofficial.com. You do not need to return the damaged item — we'll send a replacement at no cost.

Exchanges

To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.

Shipping Costs

  • Shipping costs are non-refundable.
  • If a return is approved for a multi-unit order, Zyren may cover return shipping for unopened items (on first-time purchases only).
  • For all other returns (including subscription orders), return shipping is the customer's responsibility.

Return Instructions

To initiate a return:

  • Email us at info@zyrenofficial.com with your order number and reason for return.
  • We'll provide return instructions and (if applicable) a return shipping label.
  • Items must be sent back to the address provided. Products returned without prior authorisation may not be accepted.

Christmas Delivery Notice

Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

Policy Amendments

Zyren reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Zyren, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information

For all inquiries, please contact us at:

Email: info@zyrenofficial.com Business Name: MR International Commerce LLC Address: 30 N Gould St, Sheridan, WY 82801