FAQs
Shipping & Tracking
How long will it take to receive my order?
We aim to make your experience as seamless as possible.
All orders are carefully packed and shipped within 2-3 business days.
Delivery within the UK typically takes 4–6 business days.
Once your order has been dispatched, you’ll receive a unique tracking code to follow your package in real time.
Can i track my order?
Once your order has been dispatched, you’ll receive a tracking number to follow your delivery every step of the way. You can track it directly through our Tracking Page
Should I pay customs duty or import tax?
Your final checkout total is all-inclusive — you will never be asked to pay additional fees upon delivery. No hidden tariffs or extra charges apply before or after your package arrives. If you ever receive outside requests claiming extra payments are required for your Zyren order, please disregard them and contact our support team immediately for verification.
Returns and Exchange
What are the return rules?
We accept returns within 14 days only if your item arrives damaged or if the size is incorrect. We don’t charge a return fee, though the customer is responsible for the cost of the return shipping label.
How do returns work
To start a return, please contact us first at support@zyrenofficial.com or via our contact form. Our support team will provide you with detailed instructions and guide you through the process.
Please do not send your item back to the return address on the package — returns must be arranged directly with our team to ensure they are processed correctly.
When will I get my money back
Once we receive your return, our team will carefully inspect it to ensure it has been returned in the correct condition. Once accepted, your refund will be issued the same day. Please note, it may take 3–5 business days for your bank to process the transaction and for the funds to appear in your account.
When will I receive my cashback
In certain cases, we may offer a cashback as an alternative to returning the product — this way we can quickly resolve any inconvenience and ensure your satisfaction. Once approved, the cashback will be processed and reflected in your bank account within 3–5 business days. You’ll also receive a confirmation email with all the details.
Product & Store information
What size should i get?
All our pieces are designed using standard sizing, and each product comes with a detailed, tailor-made size chart to help you find your perfect fit. Our charts are highly accurate, but if you’re uncertain about sizing, we recommend selecting one size up for a more comfortable fit — or simply reach out to our team, and we’ll be happy to provide a personalized recommendation.
Where are the products made?
To ensure we deliver timeless elegance at a fair price, we source our fabrics and materials globally. By selecting each fabric from the markets where it offers the best quality and value, we’re able to uphold Zyren’s promise of premium craftsmanship without compromise.
What payment methods do you accept?
We currently accept the following trusted payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- PayPal.
Every transaction is processed securely with advanced encryption, ensuring your checkout is completely safe and protected.
Do you have social media?
Yes, you can connect with us and be part of the Zyren community on Instagram. Follow us at @zyrenofficial_ for style inspiration, new arrivals, and behind-the-scenes updates.
Affiliate
Can I create content in exchange for free clothes?
We offer UGC collaborations where creators can receive free Zyren pieces in exchange for original content. Please note that these collaborations are limited to clothing items only. To apply, simply fill out our application form.
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